Managed Services
Focus on Your Core Business While We Handle Atlassian Operations
Your Atlassian environment requires ongoing attention—configuration updates, user support, performance tuning, security management, and continuous optimization. Padah's managed services provide dedicated expertise so your teams can focus on delivering value instead of managing tools.
As your long-term Atlassian partner, we deliver proactive management, not just reactive support. Our certified experts continuously optimize your environment, adopt new features, and ensure your investment delivers maximum value—all with predictable costs and defined SLAs.
The Operational Burden
Maintaining a healthy Atlassian environment demands resources many organizations struggle to provide:
Specialized Expertise Gaps
Internal teams stretched thin without deep Atlassian knowledge. Complex configurations and integrations requiring skills that are expensive to hire and retain.
Reactive Firefighting
Administrators spending time on urgent issues instead of strategic improvements. No bandwidth for proactive optimization or feature adoption.
Configuration Drift
Environments becoming cluttered and inconsistent over time. Redundant schemes, unused custom fields, and conflicting configurations accumulating.
Security & Compliance Risks
Difficulty keeping up with patches, policies, and audit requirements. Permission schemes that haven't been reviewed in years creating exposure.
Missed Optimization Opportunities
New features and best practices not being adopted. AI capabilities like Rovo sitting unused while teams struggle with manual processes.
Key Person Dependency
Critical knowledge concentrated in one or two individuals. Vacation, illness, or turnover creating risk and service disruption.
Our Managed Services
Padah serves as your long-term Atlassian partner, providing comprehensive management across four service pillars:
Platform Administration
Day-to-day management of your Atlassian environment. User provisioning, configuration changes, workflow updates, and routine maintenance handled by certified experts.
Continuous Optimization
Proactive improvements to maximize your investment. Regular health checks, performance tuning, best practice recommendations, and feature adoption guidance.
Technical Support
Responsive assistance when issues arise. Troubleshooting, incident resolution, user support, and escalation management with defined SLAs across multiple support tiers.
Hypercare & Transition
Elevated support following go-lives, migrations, or major changes. Dedicated attention during critical adoption periods to ensure successful transitions.
Platform Administration
Comprehensive management of your Atlassian environment by certified professionals:
- User Lifecycle Management: Provisioning, deprovisioning, group assignments, and access reviews
- Configuration Management: Project setup, workflow modifications, scheme updates, custom field management
- Security Administration: Permission schemes, Atlassian Guard policies, audit log monitoring, compliance controls
- Integration Maintenance: Monitoring and maintaining connections to external systems and marketplace apps
- Automation Management: Creating, updating, and troubleshooting automation rules across products
- App Administration: Marketplace app updates, license management, and configuration
- Documentation: Maintaining runbooks, configuration records, and knowledge bases
Continuous Optimization
Proactive improvements that maximize your Atlassian ROI:
- Quarterly Health Assessments: Comprehensive reviews of configuration, performance, and usage patterns
- Performance Monitoring: Tracking system health, identifying bottlenecks, and implementing improvements
- Best Practice Alignment: Keeping your environment current with Atlassian recommendations and industry standards
- Feature Adoption: Identifying and enabling new capabilities—including AI features like Rovo and Atlassian Intelligence
- Cleanup & Governance: Archiving inactive projects, consolidating schemes, removing unused configurations
- Roadmap Planning: Strategic recommendations aligned with your business objectives and Atlassian's product direction
Technical Support
Responsive assistance when your teams need help:
- L1/L2 Support: User questions, how-to guidance, basic troubleshooting, and issue triage
- L3 Support: Complex technical issues, advanced troubleshooting, and escalation to Atlassian when required
- Incident Management: Rapid response to outages and critical issues with defined SLAs
- Problem Management: Root cause analysis and permanent fixes for recurring issues
- Change Management: Controlled implementation of configuration changes with rollback procedures
- Request Fulfillment: Handling user requests for access, configurations, reports, and enhancements
Support Tier Options
Flexible support tiers designed to match your organization's needs and budget:
Essential
Business Hours Support Email & ticket-based Next business day response Monthly health check Quarterly review call
Professional
Extended Hours Support Phone, email & chat 4-hour response (critical) Bi-weekly health checks Monthly review calls
Enterprise
24/7 Critical Support Dedicated support manager 1-hour response (critical) Continuous monitoring Weekly review calls
Hypercare & Transition Support
Elevated support during critical periods following major changes:
- Post-Implementation Support: Dedicated attention after new deployments to ensure successful adoption
- Migration Hypercare: Intensive support following Server-to-Cloud or Data Center migrations
- Major Release Support: Guidance through significant Atlassian platform updates and new feature rollouts
- Organizational Change Support: Extra assistance during mergers, restructuring, or rapid team scaling
- On-Demand Expertise: Access to specialists for complex issues without long-term commitments
- Knowledge Transfer: Training and documentation to build internal capabilities during transition periods
Products We Support
Comprehensive managed services across the complete Atlassian ecosystem:
core products
Jira Software
Jira Product Discovery
Bitbucket
Jira Service Management
Confluence
Atlassian Guard
Extended Ecosystem
Compass
Trello
Rovo & Rovo Dev
Statuspage
Loom
Marketplace Apps
Expected Business Outcomes
01
Reduced Operational Burden
Internal teams freed from routine administration to focus on strategic work
02
Improved System Reliability
Proactive maintenance and monitoring preventing issues before they impact users
03
Faster Issue Resolution
Expert support with defined SLAs minimizing productivity disruptions
04
Continuous Improvement
Regular optimization ensuring you're always getting maximum value from your investment
05
Stronger Security Posture
Ongoing attention to permissions, policies, and compliance requirements
06
Predictable Costs
Fixed monthly investment replacing unpredictable internal overhead and emergency spending
07
Peace of Mind
Confidence that your Atlassian environment is in expert hands
Why Choose Padah
Certified Expertise
Your environment managed by Atlassian-certified professionals, not generalists
Proactive Approach
We optimize and improve, not just maintain the status quo
Complete Ecosystem Coverage
Support across all Atlassian products, integrations, and marketplace apps
Flexible Engagement
Scalable support tiers that grow with your needs
Integrated Services
Managed services connect seamlessly with our consulting, implementation, and training capabilities
Long-Term Partnership
We invest in understanding your business and become an extension of your team
Let Us Manage Your
Atlassian Environment
Ready to offload Atlassian administration and focus on what matters most? Contact us to discuss your managed services needs and discover how Padah can become your trusted Atlassian partner.